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Customer Service

Product Guarantee:

For sales within the U.S., all VORT print products carry a 30-day "No questions" guarantee. If our product does not meet your needs, you can return it for any reason. See "Returning Products" for more information.

Ordering Terms

Placing Your Order: [Top]
For orders to be shipped within the U.S., order on this online store, or by fax, or mail your order (pre-paid or using a signed PO).
  • VORT materials are intended for use by/through qualified child development specialists/professionals. For example, materials are not sold directly to parents.
  • Include your email address and child-development-related professional job title/position.
  • Orders from individuals must be prepaid by either check or credit card.
  • Orders from organization must be prepaid or accompanied by a signed Purchase Order. Payment terms are Net 30; FOB Rancho Cordova, CA
  • If your BillTo address is different from the ShipTo, clearly specify these addresses on your order/PO.
  • Shipping/delivery charges apply to all orders (see below under Shipping and Delivery).
  • VORT publications and materials may Not be copied or translated in any form or manner.
  • By placing an order you agree to this and all Terms of Purchase stated on the VORT.com website.
Prices:
Prices are effective November 15, 2021, and subject to change without notice. We strive to keep our prices low and do so by processing most orders directly through this online store.

Minimum Order:
Order minimum is US$30.00 (plus 12% or $10.00 minimum for shipping/delivery).

Vendor Forms:
VORT is able to maintain low prices by adhering to a web-based order-placement workflow. Any extra steps outside this workflow, such as a Request for Quotation, or extra Vendor Registration Forms / Packet, may incur a one-time fee of up to $25.00 added to the shipping/delivery charge on the next order.

W-9 Form:
Our W-9 form can be downloaded: here.

Quotes / Proforma Invoices:
All VORT website/store prices are current and can be taken as a quote. If you require a Formal Quote, $25.00 will be added to the order as part of Shipping/Delivery. If you require a Proforma Invoice before payment, $35.00 will be added to the order as part of Shipping/Delivery.

Non-U.S. Orders:
For Canada, UK, Australia: Please order from our distributors.
All others: Our online store accepts only U.S.-issued credit cards. VORT requires that purchases for use outside the U.S. first receive written authorization from VORT. This will require the purchaser to specify the end user's name, child development credentials, agency, and written agreement not to copy of translate materials in any form or manner. Please follow these steps:
  1. Place the order: Print and complete our Order Form (write clearly in black ink; minimum order US$100.00) and fax or email it. Do not include payment or credit card information. You must include your email address and your specific job Title/Agency (HELP, BCP, UMS materials are not sold directly to parents). Please also provide your agreement that you will not copy or translate any of VORT's copyrighted materials in any form or manner.
  2. Get the Total cost: As soon as we receive your Order Form, we will email back to you the shipping/delivery charges and a Total Amount (US$).
  3. Approve and pay: If the Total amount meets with your approval, you can then fax us your credit card information (650-327-0747) or mail a check payable to VORT Corporation (in U.S. dollars on a U.S. bank draft, or an International Money Order in U.S. dollars). Do Not email credit card information.
  4. All non-U.S. orders are shipped via U.S. Mail Priority-International which takes 8-12 days.

Shipping and Delivery Options: [Top]
Shipping/delivery charges apply to all orders. All orders ship from our warehouse Monday-Friday within 48 hours after you place your order.
  • Standard Shipping is via U.S. Postal Service Media Mail (and only within the continental U.S.). We charge 12% of subtotal (minimum of $10.00). [for time in transit allow 3-5 days (West Coast), 6-9 days (East Coast), 8-10 days Hawaii or Alaska]. We do not offer Rush shipping.
  • Using customer's FedEx, UPS Account - we add 8.0% for fulfillment charges ($8.00 minimum).
  • Canada - We prefer that you order directly from our Canadian distributor Caversham Booksellers.
  • Foreign - email or call for a ProForma. See instructions above regarding Non-U.S. Orders.

Returning Products: [Top]
For all sales within the U.S., if a print product does not meet your needs, you may return it for any reason whatsoever within 30 days of the invoice date. Important: First call VORT to secure a Return Materials Authorization Number (RMA#) before returning any materials. This return policy does not apply to digital products such as Best Beginnings PDF, or to subscriptions for VORT's digital services such as HELP Online and BCP Online.

Returns must be received at the VORT warehouse within 15 days of the date the RMA was issued (postage paid by customer and materials received at the VORT warehouse in original, salable and undamaged condition). We cannot be responsible for returns we do not receive, so for tracking and return delivery, it is best to send materials back via UPS. VORT charges a 10% re-stocking fee for all returns from bookstores and for large orders. Shipping/delivery charges are not refunded for large or rush orders, or for partial returns.

For proper credit, be sure to include with the return VORT's invoice number and RMA#, the product number(s), and quantities when making the return. We will issue credit or send a refund (whichever applies) within 30 days after a return has been received at our warehouse (in saleable condition).

Send ALL returns to the following address (with the RMA#):
VORT Corporation--"Returns" [RMA#]
MSI Fulfillment Center
2645 Mercantile Drive. Suite D
Rancho Cordova, CA 95742
Previewing Products (Samples): [Top]
To provide you with the opportunity to preview our materials, we ship all our products with a 30-day return guarantee. We do not normally provide "sample" or "preview" or "comp" or "desk" copies, but we will be pleased to ship you materials as an invoiced order. If the materials do not meet your needs for any reason, you may return them and we will credit/cancel the invoice. We have found this is the most effective way to track and maintain control of the "preview" process. Samples pages are shown on our website for each respective product. Please call us with any questions.