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Product Guarantee - "No Questions"
All VORT products carry a 30-day "No questions" guarantee. If our product does not meet your needs, you can return it for any reason. Returns for a full refund or credit need to be received by VORT within 45 days of invoice date, in saleable condition, postage paid.
How to order:
Orders may be placed online or via U.S. mail, fax, or telephone. Online, fax, or telephone orders must be charged using VISA or MasterCard. Mailed orders must be prepaid using a check or credit card (VISA or MasterCard), or must be accompanied by a signed purchase order. You can print an Order Form here. All prices, including shipping and handling, are in U.S. Dollars.
Our Federal Employer ID Number (FEIN) is: 94-1738422
Our DUNS/CAGE Code Number is: 07-629-4560
- Many VORT products have similar titles. Please identify products by number (e.g., #158) and also indicate the product title, quantity, and price. For HELP Together, make sure the product number matches your hardware.
- Select US Mail or UPS shipment (note: UPS requires a street address).
- The best way to expedite your order is to fax us an official, signed Purchase Order.
- Orders from individuals must be prepaid by either check or credit card. Orders from organization must be prepaid or accompanied by a signed purchase order.
- If your BillTo address is different from the ShipTo, clearly specify these addresses on your order/PO.
Terms:
- Our payment terms are Net 30; FOB Menlo Park, CA.
- Foreign orders must be prepaid in U.S. dollars on a U.S. bank draft.
- Prices are effective January 1, 2008, and are subject to change without notice.
Shipping and handling:
Shipping and handling is charged for all orders (including prepaid orders):
- U.S. Media Mail - 10% or minimum of $7.00- whichever is greater; [allow 2-3 weeks].
- UPS ground - 12% or minimum of $8.50 whichever is greater; [allow 1+ week].
- Canada - 20% ($15.00 minimum).
- Foreign - email or call for a ProForma.
- Email or call for cost on overnight/2nd day shipping, or foreign shipments.
Send your order with an official Purchase Order or prepayment to:
VORT Corporation
P.O. Box 60132-W
Palo Alto, CA 94306
TEL: (650) 322-8282 (8AM-6PM Pacific Coast [California] time, M-F)
FAX: (650) 327-0747
Sending Returns to VORT
If a product does not meet your needs, you may return it for any reason whatsoever within 30 days of the invoice date. Important: First call VORT (650-322-8282) to secure a return authorization number (RMA#).
Returns must be received by VORT within 45 days of the invoice date (postage paid by customer and materials received at the VORT warehouse in original, saleable condition). We cannot be responsible for returns we do not receive, so for tracking and return delivery, it is best to send materials back via UPS. We do charge a 10% re-stocking fee for all returns from bookstores.
For proper credit, be sure to include with the return VORT's invoice number and RMA#, the product number(s), and quantities when making the return. We will issue credit or send a refund (whichever applies) within 30 days of receipt of the return.
Send ALL returns to our warehouse only after calling to get a RMA#.
VORT Corporation--"Returns" [RMA#]
MSI Fulfillment Center
2750 Mercantile Dr.
Rancho Cordova, CA 95742-6518
We issue credit after a return has been received at our warehouse in saleable condition. We charge a 10% re-stocking fee for all returns from bookstores.
Product Usage & Copyright Information
VORT is proud to offer what many in the field consider some of the best and most practical resources for early intervention, early childhood, and special education. But we can do so only if the copyrights on our materials are respected.
All VORT publications and products are protected by copyright. No purchaser or user may copy, reproduce, or transmit them for any purpose without first obtaining VORT's express written consent. Some VORT products include such a consent, and the conditions under which that consent applies, on the copyright page (i.e., products #156, #156-S, and #194-S).
VORT products and publications are intended for use by and under the guidance of child development professionals. The user assumes all responsibility and liability for their use. VORT makes no warranties, express or implied, for its products and publications, including implied warranties of merchantability and of fitness for a particular purpose.
Previewing Products
To provide you with the opportunity to preview our materials, we ship all our products with a 30-day return guarantee. We do not normally provide "preview" or "comp" copies, but we will be pleased to ship you materials as an invoiced order. You don't have to pay the invoice unless you decide to keep the materials. If the materials do not meet your needs for any reason, you may return them and we will credit/cancel the invoice. We have found this is the most effective way to track and maintain control of the "preview" process. Please call us with any questions.
Sole Source Information
VORT is the original publisher and sole source for all its products, including the HELP (Hawaii Early Learning Profile) materials.
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